Cancellation & Refund Policy
Rules, percentages, and processing timelines for tour package cancellations and refunds.
Last Updated: July 22, 2026
At Beyond Trips, we understand that travel plans can sometimes change unexpectedly. This Cancellation & Refund Policy outlines the terms, timelines, and charges applicable to tour package cancellations, booking modifications, and refund claims.
1. Tour Package Cancellation Charges
In the event that you cancel your tour package booking, cancellation fees will be computed based on the date we receive your formal cancellation request email:
| Cancellation Timeline | Applicable Cancellation Fee |
|---|---|
| 30 Days or more before departure date | 15% of the total package value |
| 15 to 29 Days before departure date | 30% of the total package value |
| 7 to 14 Days before departure date | 50% of the total package value |
| Less than 7 Days before departure (or No-Show) | 100% of the total package value |
2. Flight Cancellation Protocols
Airfare cancellations are governed directly by the respective airline regulations:
- Non-Refundable Tickets: Promotional flight tickets or consolidated agency fares are generally non-refundable and non-changeable.
- Refundable Tickets: For refundable tickets, we process claims through the airline. Airline penalties plus a nominal agency service charge will apply.
3. Hotel & Local Supplier Cancellations
Stays and local sightseeing activities are subject to specific vendor guidelines:
- Peak Season Bookings: Bookings during national holidays, Christmas, New Year, or peak festival periods are completely non-refundable and cannot be modified.
- Activity Tickets: Monument entry tickets, cruises, theme park permits, and safari passes are non-refundable once purchased.
4. Refund Processing Timelines
Once a cancellation request is approved:
- Refunds will be processed back to the original bank account or credit card used during booking.
- The refund processing timeline typically ranges between 7 to 10 working days (subject to bank clearance cycles).
- You will receive a refund confirmation slip with reference numbers via email once the transaction is executed.
How to Request Cancellation?
All cancellation requests must be sent formally via email from the registered email address of the traveler to cancel@beyondtrips.com. Verbal requests or phone notifications will not be processed.